KENZO Reviews

My son have had his metallic sneakers on 2 times and they are already wreeked in the color

Awful company do not purchase from here. I never recieved my order DHL delivered it to a wrong address. Kenzo have not imvestigated the matter properly they are now telling me to contact the police. I am the consumer, police are not able to help me. Kenzo are refusing to give a refund. I tried contacting them again using their contact form online but they have deleted my order number so when i try to press send it says order number does not exist.

Such an awful company. Dont risk spending hundreds on pounds on an awful company, customer service in paris they dont even answer their phones either.

Order number G3233033

love kenzo brilliant clothes but I wouldn't trust them after they didn't get my clothes delivered

I really like Kenzo. At least they put some effort into their sweatshirt and a simple iron on logo that dsquared2 do. Plus their delivery returns is excellent

Is this a fake company? For such a reputable brand name, there is absolutely NO customer service. I have still yet to receive my order K1466390 (I don't know where my package is), but yet when I try to use the contact form to contact them ( which btw is the only way to contact them), it says that my order does not exist. so, I tried to call them, but everything is in French and it is JUST a recording. (Not international friendly!) Will I buy Kenzo again? NEVER. Nor will I ever recommend them. SHAME. My teenage son will be super disappointed.
greetings from Germany.

I placed my order three month ago. The company did not deliver my order and not refunded me.
order #K1427946

Customer servce is bad.
Nobody picks up the phone or answers emails.

I need to create a return and have not heard from them.
Did not receive the confirmation.

The customer service is terrible! No one answered the phone or provided real help. I sent an email requesting customer service to apply a promotional coupon (6/16 - 6/20/21) that failed to add after I checked out. I was told that the promotion was inactive when I placed my order on 6/16! They refused to cancel my order and was told the items were already shipped to USPS, which was a blatant lie since the order had no tracking or other updates available.

My jumper ripped when I put it over my head, like I would any normal jumper, and after taking to the store I purchased it from who contacted Kenzo head office in Paris they did nothing! Put it down to being ‘mishandled’ which is ridiculous because not even a £10 jumper would rip by putting it on. They contradicted themselves completely by saying it was ‘high quality’ material, clearly when it ripped so easily!

Very poor quality! I didn't wear my hoodie even once, but after the first laundry before wearing it, the back side of the hoodie was stained because of the bad quality threats on the front applique. Meanwhile I've maid the laundry manually in the cold water as it was advised by the producer. No response from the customer service, nevertheless they should have responded me within 2 working days. No response from the main office from Madrid. Staff in the store can't accept the item back without the decision from the main office. I've left an official written claim in the store. Awful quality and disgusting attitude toward the clients, worse than mediocre mass market apparel.

beyond awful ...they are uncontactable they don't answer the phone they don't reply to emails and they don't even send a receipt or any returning information with the goods... they didnt send me a purchase receipt by email (I used PayPal and they did send receipt)... clearly don't really care about their customers.

Management say 1 thing, but do another. Whether working or buying, I wouldn't recommend shopping here, or being employed by this company. For employment, there is no honesty and no respect. They will tell you in training to ask questions and when you do, they turn around and say how stupid you are four asking. Stay away.

Nice clothing, good quality, the quality and price don't match up though, too expensive, you can get something of better quality for half the price, but then again, people are paying for the logo XD.

I ordered my phone case on Kenzo and I received my wrong item. When I requested return that is approved with 3 documents have to be printed. And after, the carrier picked up this wrong order but 1 day later, they sent back my this wrong order. I dont know why?
I was so disappointed about processing return from Kenzo. I lose my money for the wrong item that I dont like. So annoyed.

Ianuary 14 2021 i bought two T-shirts unfortnetly they are not good size i wanted to return them back.
Their costumer service not answering i send like two emails my wife like 3 nobody come back to us .
When you wana order something they jump when you need them for return or exchage they dont come back to you shame on you Kenzo . Very bad costumer service and poor managment they not even have phone number .... I bought so many Kenzo in the past but from now on no more Kenzo.